Overview
Aiirify aimed to revolutionize the way IT support is handled by small and mid-sized companies, replacing manual troubleshooting with an &v-highlight;intelligent, automated, and secure AI platform.&:v-highlight;
Business challenge
Aiirify needed to transform its vision into a working &v-highlight;AI-driven SaaS product&:v-highlight; capable of automating IT support tasks traditionally executed by local engineers.
&v-highlight;Key challenges included:&:v-highlight;
- Building a &v-highlight;desktop agent&:v-highlight; that executes remote commands from an AI chatbot.
- Handling dynamic &link-https://learn.microsoft.com/en-us/powershell/scripting/overview?view=powershell-7.5;PowerShell scripts&:link-https://learn.microsoft.com/en-us/powershell/scripting/overview?view=powershell-7.5; securely across distributed machines.
- Managing multiple user roles and approvals through complex workflows.
- Delivering an MVP quickly to showcase functionality to investors.
- Ensuring security, &v-highlight;encryption, and versioning&:v-highlight; in script execution.
- Creating a scalable architecture for future &v-highlight;multi-tenant deployment.&:v-highlight;
This was a classic example of &link-/services/software-product-development-services;custom software development&:link-/services/software-product-development-services; for startups in the USA, requiring agility, strong technical depth, and startup-speed delivery.
Solution approach
1. Discovery and MVP Definition
- Defined a clear Minimum Viable Product (MVP) covering user management, &v-highlight;hardware troubleshooting, and script execution.&:v-highlight;
- Prioritized features most critical for demonstration to investors.
2. MIP Phasing for Faster Value
- Broke the project into &v-highlight;Minimum Interesting Products&:v-highlight; (MIPs). Incremental, working releases delivering visible business outcomes.
- Allowed continuous improvement and phased delivery without halting progress.
3. Agile Development and Client Collaboration
- Implemented &v-highlight;agile sprints,&:v-highlight; ensuring regular demos and rapid incorporation of feedback.
- Maintained flexibility to pivot with evolving startup priorities.
4. Secure Dynamic Scripting Engine
- Designed a dynamic script execution system for PowerShell, governed by user roles and security profiles.
- Supported &v-highlight;script encryption,&:v-highlight; versioning, and &v-highlight;hash validation&:v-highlight; before execution.
- Enabled adding new scripts without code modification, a major productivity boost.
5. Complex Workflow Automation
- Integrated &v-highlight;approval-based workflows&:v-highlight; such as user creation and access management.
- Established &v-highlight;server-side logic&:v-highlight; for real-time updates and rollback management.
6. Scalability and Cloud Readiness
- &v-highlight;Architected the system for multi-installation&:v-highlight; scalability and high concurrency.
- Implemented a server component managing updates, deletions, and automated ticket creation for each client environment.
This layered, phased strategy reflected our expertise in custom SaaS development and AI automation for startups.
Key features delivered
- Dynamic PowerShell scripting engine with encryption
- Role-based access and approval workflows
- Automated ticket management system
- Centralized script version control and rollback
- Multi-tenant server deployment readiness
- MVP-to-MIP agile release framework